Before Booking
Get help comparing listings, rental dates, pricing, delivery locations, and item suitability.
If you need help choosing an item, updating a booking, resolving a return issue, or understanding rental terms, use the support options below.
Get help comparing listings, rental dates, pricing, delivery locations, and item suitability.
Need assistance with delivery, item condition, extension requests, or payment clarification? Use support channels immediately.
Report return issues, damaged items, incorrect listings, or disputes as soon as they happen for faster resolution.
dispute
A 4-digit OTP sent to the renter. The owner enters it during handover as digital proof of item transfer.
dispute
Aaxzo reviews handover photos taken at the start and end of the rental to make a fair final decision.
general
Aaxzo is a peer-to-peer rental marketplace where users can rent items like cameras, camping gear, electronics, and tools directly from verified people in their community.
general
Yes. Every user undergoes mandatory KYC verification. Each transaction is protected by a Digital Rental Agreement and a secure Escrow payment system.
general
Sign up using your phone number, complete your profile, and upload a government-issued ID for verification. Once approved, you can start renting or listing items.
owner
Aaxzo protects owners through an 85-point legal framework. We hold a security deposit and verified KYC of the renter. Damage recovery is handled as per the Digital Rental Agreement.
owner
After the renter returns the item and you confirm its condition, the payment is released from escrow to your bank account within 24–48 hours.
owner
Yes. You can review the renter’s profile and ratings before accepting or rejecting any booking request.
payment
Payments through Aaxzo are secured via escrow, ensuring refunds and fair payouts. Offline payments are not protected.
payment
48+ hours: Full refund. 24–48 hours: 50% refund. Less than 24 hours: No refund.
payment
Late returns are charged 1.5x–2x the daily rental rate per day to compensate the owner.
renter
Yes. The security deposit is refunded within 24–48 hours after the item is returned in good condition.
renter
You have a 2-hour inspection window. If the item is faulty or incorrect, report it immediately for a full refund.
renter
Yes. If the item is available, request an extension via the dashboard. Once approved and paid, the rental period is updated.